Designing a seamless, luxurious experience for customers is part of the retailer's rich history. The brand’s Sales Associates are at the heart of building trusted relationships with its customers.
As part of a multi-faceted employee training refresh, we developed a new training workshop to equip Sales Associates with company methods to delight customers. To aid in knowledge retention, the learning experience is centered around a large-scale visual map and corresponding exercises.
Employees learn techniques to design moments that matter for their customers.